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Repair procedure
When we receive a faulty board or unit we aim to make an initial inspection within 24 hours of its arrival at the workshop. We then contact the customer to confirm its arrival, discuss the fault details and supply a projected repair date (depending on workload and part availability) if a repair is deemed possible.
Unless otherwise instructed we will always contact the customer before starting any repair costing greater than £50 for their permission to proceed. If we are unable to contact the customer the job will be placed on hold.
Where a replacement can be located that would cost less than the repair of the original, then we will contact the customer to discuss this option.
All work returned with a full fault report detailing identification of fault, rectification method, parts fitted and tests performed. In the case of No Fault Found this will include suggestions on possible alternative tests on any related equipment.
All equipment identified as requiring PAT certification returned with a new test certificate.
Repair Information